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    MELISSA EXCHANGE AND RETURN POLICY

    We are dedicated to ensuring your satisfaction with any product you have ordered from us. If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered please notify us within 48 hours of the delivery. We will not be able to accept damaged/defective, wrong product shipped if we have been notified later than 48 hours from receipt of the package. You can notify us via email - customercare@melissaindia.com or send a text at our business what's app on +91 97020 25740 (Do not call on this number, only text via what's app) 

    Return of these products must be initiated within 48 hours of delivery.

    Damaged / Defective

    In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, by intimating us within 48 hours from receipt of the goods.

      • Products damaged while being used do not qualify for a return or replacement.
      • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner.
      • Please contact customer support if you open the packaging and discover that the item is damaged. You can text us at +91 97020 25740 (Do not call on this number, only text via what's appor write to us at customercare@melissaindia.com

    *Note : Any products having manufacturing defect / damaged at the time of receipt can be returned to the delivery person immediately. Any damage done to the shoe after receipt of delivery will not qualify for return / exchange.

    Exchange

    In case of exchange of a product, you may login to "My Account", by clicking on your account on the top of the home page. You may click on the "Returns / Exchange" button and enter all the product information and submit your return request.

    OR 

    simply email us at customercare@melissaindia.com 

    Once you submit your request or send us the email, we will acknowledge the email within 48 working hours. Please do not worry if you do not receive the acknowledgment immediately.

    On receipt of your request/query, our customer desk will automatically process the request for exchange. Incase of any confusions, our customer desk will call on your registered contact number or email to resolve and provide the solution on your queries.

    We will book and arrange the reverse pick up from your registered address within 3-4 working days after the solution is registered for your query/request.

    Our delivery partner will collect the packed goods from you. Incase you are not available at the pick-up time. Please be sure to be available at the time of pick-up to avoid the second time reverse pick-up charges. 

    Once we receive the Shoes from you, our warehouse team will conduct a quality check to ensure that pair is received in a saleable condition and report to order processing team to issue exchange pair or gift card.  

    For pair exchange due to size, a new pair with right size will be shipped within 48 working hours after the quality check report. 

    For any other type of exchanges, a gift card for the full amount will be shared with 48 working hours after the quality check report and it may be used within 3 months from the date of issue.

    Incase the pair is found soiled and dirty during the quality check process, our customer care desk will contact the customer within 48 working hours from the receipt of quality check report. 

    We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, or you do not like the pair, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, by raising a request within 48 hours from receipt of the goods.

    The overall exchange & quality check process will take within 10 -15 working days unless specified otherwise. 

    Please note we do not have refund policy. We are happy to help you and provide multiple exchanges or gift card with purchase validity. 

    One time exchanges are free of cost. Incase there are multiple requests for exchanges, it would be chargeable to customer. 

    If you have any questions, please text us at business what's app i.e. +919702025740 (Do not call on this number, only text via what's app) or email us at ecommerce@envime.in or customercare@melissaindia.com 

    If you think we have not answered your query, please write to us at customercare@melissaindia.com or text us on business what's app at  +919702025740 (Do not call on this number, only text via what's app)

     

     

    We value our customers and we also value our hard working team. Please be kind to our staff and have patience with responses. All your queries will be answered by our customer service desk. We appreciate your kind support.