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    MELISSA EXCHANGE AND RETURN POLICY

    We are dedicated to ensuring your satisfaction with any product you have ordered from us. If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered please notify us within 24 hours of the delivery. We will not be able to accept damaged/defective, wrong product shipped if we have been notified later than 24 hours from receipt of the package. You can notify us via email - customercare@melissaindia.com or call us on 011 40047507.

    Return of these products must be initiated within 24 hours of delivery.

    Damaged / Defective

    In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, by intimating us within 24 hours from receipt of the goods.

    • Products damaged while being used do not qualify for a return or replacement.
    • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner.
    • Please contact customer support if you open the packaging and discover that the item is damaged. You can contact us at 011 40047507 or write to us at customercare@melissaindia.com.

    ***Note : Any products having manufacturing defect / damaged at the time of receipt can be returned to the delivery person immediately. Any damage done to the shoe after receipt of delivery will not qualify for return / exchange.

    Returns / Exchange

    In case of exchange or return of a product, you may login to "My Account", by clicking on your account on the top of the home page. You may click on the "Returns / Exhange" button and enter all the product information and submit your return request.

    Our delivery partner will collect the packed goods from you for the return / exchange process.

    In case of return, a gift card for the full amount will be shared and it may be used within 3 months from the date of issue.

    In case of exchange, a gift card for the difference amount will be shared and it may be used within 3 months from the date of issue.

    We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, or you do not like the pair, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, by raising a request within 24 hours from receipt of the goods.

    Post the return, the exchange will be sent to your address within 7-10 days unless specified otherwise.

    We will only replace one time, free of cost. We won't be able to provide you second-time replacements.

    If you have any questions, please call us at our toll-free number i.e. 011 40047507 or email us at accounts@envime.in.

    If you think we have not answered your query, please write to us at customercare@melissaindia.com or call us at 011-40047507.